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Shipping & returns
The right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
During this period, you can do that with the product that is reasonably necessary to assess the product. You may try the product as you would in a physical store. You can also remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we can charge you for this.
The cancellation period expires 14 days after the day on which you, or a third party designated by you other than the carrier, have received the product.
If you have ordered multiple goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.
Once you have agreed on a regular delivery of products with us, the withdrawal period expires 14 days after the day on which you or a third party designated by you physically receive the first product.
To use your right of withdrawal we request you to send us an e-mail at firstname.lastname@example.org. You must return the products within 14 days after sending the e-mail
We request that you return the product as much as possible in the original packaging.
After you have made use of your right of withdrawal, you will receive all payments, including any delivery costs for the forwarding, within fourteen days. We will refund you with the same payment method you paid with, unless you agree with us on another method.
You bear the costs for the return shipment. We estimate that these costs will amount to a maximum of € 100.
Exclusion of right of withdrawal
The right of withdrawal is excluded for:
For products that can not be returned after opening for hygienic reasons, such as products in the categories nutricosmedicals skin, luxury hair care and super foodies.