Right of withdrawal

The right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving reasons.

During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging. Some products cannot be returned for hygienic reasons if the seal is broken.

If you have done more than was necessary to try the product, we can charge you for this.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, received the product.

If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.

Once you have agreed a regular delivery of products with us, the withdrawal period expires 14 days after the day on which you or a third party designated by you acquires physical possession of the first product.
To make use of your right of withdrawal, please send us an e-mail at hello@oolaboo.com. You can use the European model withdrawal form, but you are not obliged to do so. You must return the products within 14 days after registering the return. You can also return the products without prior notice within 14 days of receipt, as long as you add a notice stating your wish to cancel.

Download here the European model withdrawal form.

We request that you return the product in the original packaging as much as possible.

refund

After you have exercised your right of withdrawal, you will receive all payments,
including any delivery costs for the forwarding, within fourteen days after cancellation
back. We may withhold reimbursement until we have received the goods back, or you have
proof that you have sent back the goods, whichever comes first.

We will pay you back with the same payment method you used to pay, unless you agree another method with us. Returns are free via PostNL if you use our freepost number. Of course you can also return the products via another carrier, then the costs are for you.

Exclusion right of withdrawal
The right of withdrawal is excluded for:
For products that cannot be returned after breaking the seal for hygienic reasons, such as cosmetic products.

Return address:

Oolaboo BV
Attn dept returns
Answer number 287
7200 VB Zutphen