Frequently Asked Questions
You may find the answer to your question here.
We will keep you informed of your order in the meantime. Do you still have a question? Then we may already be able to provide you with an answer on this page.
? Today I placed an order online. When can I expect these?
? Will I receive an order confirmation?
? Will I receive a Track & Trace code after my order?
? Is there a possibility to add or change something to the order once it has been placed?
? Can I pick up my order?
Today I placed an order online. When can I expect these?
Ordered today (on working days) before 5:00 PM, will be shipped the same day and will therefore be delivered the next day, provided that the products are in stock and taking into account public holidays.
Will I receive an order confirmation?
You will receive an order confirmation by e-mail after placing the order. Did you not receive the email? Then check your junk mail because you may find the order confirmation there.
Will I receive a Track & Trace code after my order?
Once we have handed over the package to the postal service (DHL), you will receive an e-mail with the Track & Trace code. This way you can easily track the order.
Is there a possibility to add or change something to the order once it has been placed?
Once you have placed the order, it will be included in the delivery process. Unfortunately, this can no longer be changed. If you want to add an item, we recommend that you place a new order.
Can I pick up my order?
You can pick up the order at our Oolaboo distribution center. The order you have placed will be ready for collection the next day, provided that all products are in stock. We are open from Monday to Friday from 8:30 am to 5:00 pm. You can pick up your package within these times at the following address: Zonnehorst 19 7207 BT Zutphen. For a quick handling, we ask you to bring the order confirmation. This can be done digitally or on paper.
We have all Oolaboo products in our range to meet all your expectations. We naturally want to provide you with professional advice and offer the best service for all your questions about the Oolaboo products. What question are you looking for an answer to?
? How can I see if a product is in stock?
? Can I ask you which products I can use best?
? I bought and used a shampoo or something, but I don't like it, can I return it?
How can I see if a product is in stock?
It may happen that a product is not in stock. When this is the case, you will find this on the product page.
Can I ask you which products I can use best?
You can of course always ask us for advice because we think it is important that the product meets your expectations. Our expert and professional employees are therefore happy to advise you about the products. Contact us via chat, via 0575-509900 or email firstname.lastname@example.org.
I bought and used a shampoo or something, but I don't like it, can I return it?
For this question, we would like to refer you to our return policy on the ' returns ' page.
Exchange or return? We are happy to think along with you to find a good solution. Do you have a question? Check the topic 'return ' and your question may be answered with the answer.
? The product shows defects after delivery, what now?
? I want to return the product. Are the shipping costs for my account?
? I have used the product and I do not like it, can I exchange or return it?
? Within what period can I expect my money back?
? Why is a write-down made in some cases?
? Have you received my return shipment?
The product shows defects after delivery, what now?
If the product is damaged and/or shows defects upon delivery, we advise you to contact our customer service as soon as possible.
I want to return the product. Are the shipping costs for my account?
You do not pay shipping costs (postage number) for returning the product.
I have used the product and I do not like it, can I exchange or return it?
For this question, we would like to refer you to our return policy on the 'exchange and return' page
Within what period can I expect my money back?
We do our utmost to refund your money as soon as possible. Within 14 days after your cancellation notification, the returns will be processed and the (purchase) amount (including any standard costs for the forwarding) will be refunded to your bank account.
Why is a write-down made in some cases?
We must comply with the legal rules. We cannot deviate from this because this mainly has to do with hygiene and health regulations. In some cases we are forced to pass on a reduction in value. We do this out of leniency to still meet you.
Have you received my return shipment?
As soon as we have received and processed the return shipment, you will receive a confirmation email from us. Keep in mind that it can take up to 5 working days before the return is processed and you receive a confirmation. A credit will be created for you. T he (purchase) amount (including any standard costs for the forwarding) will be refunded to your bank account within 14 days after your cancellation notice.
If you have not received a confirmation email after 5 working days, we recommend that you contact our customer service.
Complaint & warranty
Oops, do you have a complaint? Do you want to know more about the warranty period? Just ask! Here you will surely find the answer to your burning question.
? I have a complaint about an item, what now?
? My complaint falls outside the warranty period, can I still do something about it?
? Not satisfied with the handling of the complaint?
I have a complaint about an item, what now?
Very annoying! If you have a complaint, we want to resolve it as quickly as possible by finding a suitable solution. Unfortunately, sometimes it can happen that a product turns out not to be in order or that you are not satisfied with our service.
We ask you to contact our customer service as soon as possible via email@example.com or 0575-509900 so that we can handle the complaint and then solve it properly for you! You can expect a substantive response from us within 48 hours of receiving the complaint.
My complaint falls outside the warranty period, can I still do something about it?
You can always contact us with a well-founded complaint, even after the warranty period. You can contact our customer service for this if you can reasonably expect that an item will last longer than is the case. We would like to help you in that case and look for a suitable solution!
Not satisfied with the handling of the complaint?
Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague ( www.sgc.nl ). You can also submit your complaint to the Disputes Committee via the European ODR Platform ( http://ec.europa.eu/consumers/odr/ )
At Oolabooshop.com you have a personal account at your disposal. Here you can find information about, among other things, your order history, product ratings and account details.
? How can I change personal data?
? Help! I forgot my password, what can I do?
How can I change my personal information?
When you're on top 'login' click, you can log in and then you will come to your personal information. You can change and save your personal information here.
Help! I forgot my password, what can I do?
That happens to the best, don't panic! Click on 'forgot password', enter your e-mail address and we will send you a link by e-mail with which you can create a new password. Dissolved! You can log in again. Didn't receive an email? Then check your junk mail because you may well find the mail there. If this does not work, please contact our customer service via chat, via firstname.lastname@example.org or via 0575-509900.
At Oolabooshop.com you can pay for your online purchases in a trusted, safe and easy way.
? Are your prices inclusive or exclusive of VAT?
? How can I pay with a discount code?
Are the prices inclusive or exclusive of VAT?
On Oolabooshop.com the prices include VAT.
How can I pay with a discount code
When you go to your shopping cart, you will find a box under your ordered products where you can enter the code. Click on 'apply' to activate it. From that moment on, your discount will be deducted immediately and you can continue ordering. Please note: you can only enter 1 discount code at a time.